If you’ve ever struggled through a maze of online customer service to cancel a subscription or delete an account, you’ve likely encountered “dark patterns” — user interfaces that are designed to trick and frustrate users. The concept was coined in 2010 but is slowly being addressed in US legislation, with California this week announcing that it is banning the use of dark patterns that stop users from opting out of the sale of their personal data.
Read the full post on TheVerge at California bans ‘dark patterns’ that trick users into giving away their personal data